Last updated: December 2025

Welcome to SmartSkiin Aesthetics Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use www.smartskiin.co.uk (“the Website”).

SmartSkiin Aesthetics
Website: www.smartskiin.co.uk
We provide aesthetic treatments, skincare services, and clinical consultations.

• Contact form submissions
• Newsletter sign-up details
• Booking or payment information (payments handled by third-party processors; we do not store card details)
• User account details (if applicable)
• Comments or reviews
• Photos provided during consultation or for clinical records
   

As part of our clinical services, we may collect:

• Medical history
• Allergies
• Medications
• Previous aesthetic treatments
• Photos for treatment planning or progress
• Consultation notes
• Relevant health information needed for safe treatment
   

• Cookies and tracking data
• Device type, browser type, IP address
• Pages visited and time spent
• Analytics and marketing tracking (Google Analytics, Meta Pixel, etc.)
   

We use your information to:

• Provide and manage appointments
• Conduct clinical assessments and maintain treatment records
• Respond to enquiries and provide customer support
• Send marketing communications (if you opt in)
• Improve our website and user experience
• Ensure clinical safety and regulatory compliance
• Maintain accurate records for auditing and governance
   

We process your data under:

• Consent — newsletter, marketing
• Contract — bookings, enquiries 
• Legal obligation — medical documentation
• Vital interests — safety in clinical situations 
• Legitimate interest — business administration, service improvement
   

We only share data with essential third parties, such as:

• Website hosting services
• Email marketing providers
• Payment processors 
• Booking systems 
• IT support and cloud storage providers 
• Analytics services (e.g., Google Analytics)
• Regulatory or legal bodies when required
   

We do not sell your information.

All providers are GDPR-compliant and use secure methods of processing your data.

We use cookies to:

• Enable website functionality 
• Analyse visitor behaviour 
• Support advertising and retargeting campaigns 
• Improve website performance
   

You may adjust cookie settings through your browser.

Your data is stored securely using:

• Encrypted clinical record systems
• Secure servers and firewalls 
• Restricted staff access 
• Regular credential and systems monitoring 
• GDPR-compliant storage providers
   

Special category health data is held to the highest security standards.

We retain data only for as long as necessary:

• Clinical records: up to 8 years (or longer for minors in line with UK healthcare regulations)
• Contact enquiries: up to 12 months
• Marketing data: until consent is withdrawn
• User accounts: until the account is deleted
   

You have the right to:

• Access your personal data
• Request corrections 
• Request deletion 
• Withdraw consent 
• Request restriction of processing 
• Object to processing 
• Request data portability 
• File a complaint with the ICO
   

To exercise these rights, contact: info@smartskiin.co.uk

We are not responsible for the content or privacy practices of external websites linked from our site.

We do not knowingly collect information from individuals under 16 without parental or guardian consent, unless required for clinical treatment under relevant regulations.

We may update this policy periodically. Updates will be posted on this page with the revised date.

If you have any concerns about privacy or data protection:
Email: info@smartskiin.co.uk
Website: www.smartskiin.co.uk

SmartSkiin Aesthetics is fully registered with the Information Commissioner’s Office (ICO), demonstrating our commitment to GDPR compliance and responsible data handling.

ICO Registration Number: ZB703544
You can verify our registration via the ICO’s public register.